Warranty

Complimentary Lifetime Manufacturing Warranty

We stand behind the quality and craftsmanship of our products. Magdalene Pivoine offers a complimentary lifetime warranty against all manufacturing defects.

If you experience any damage to your purchase as the result of the manufacturing, please contact our customer service and we will provide you with the label to ship your piece to us. 

If a warranty issue is found, Magdalene Pivoine will repair the warrantied damage or replace the item without charge.

Please note that repairs or service performed by a jeweler other than Magdalene Pivoine authorized service will void the warranty.

This warranty excludes coverage for wear and tear, physical abuse, theft, loss of center gemstone, and damage caused by failure to obtain the proper repairs to preserve the integrity of the jewelry. Examples of issues not covered by our lifetime warranty include: precious metals worn over a long period (in particular, in delicate areas such as prongs) will wear thin over time and requires restoration as part of normal wear and tear; the loss of gemstone(s) caused by damage or wear and tear - such as prongs catching, wearing out, or being struck by force; change in metal color due to exposure to chemicals, make-up, or baths and swimming pools; and, ring warping due to improper fit.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

• The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
• Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
• Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
• The loss of a gemstone caused by damage from everyday wear or from other damage.

Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

We recommend the purchase of independent insurance for your Magdalene Pivoine jewelry. This will help recover damaged, lost or stolen jewelry, and any repairs that fall outside of our warranty.